Service 06

Understand what moves performance.

Descriptive reporting shows what happened. Driver analysis examines which measurable factors are associated with different business outcomes.

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Business challenges

Where teams get stuck.

  1. 01Teams see correlation and assume causation
  2. 02Performance changes have several plausible explanations
  3. 03Averages obscure important segment differences
Laptop, calculator, notebook, and performance charts on a worktable
Business driversInvestigate the factors connected to performance.
Photo: Jakub Zerdzicki / Pexels
Questions

What we help answer.

  • What characteristics are associated with higher conversion?
  • Which behaviors predict repeat purchase?
  • Which operational factors correspond with delays?
Focus

What we analyze.

ConversionRepeat purchaseOrder valueRevenueFulfillment delayRetention
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Have data.
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